Owner-side advisory · Greenmountains Trade Ltd.

In five days I will find the causes costing you the most, and rank them by what the evidence shows.

The Revenue Diagnostic is for the people who run service businesses — hotels, restaurants, catering and events, spas, clubs, and the groups that own them. I read twelve months of your performance data and your guest scores together, identify and rank the most material causes the evidence supports, and hand you a ninety-day fix plan with a sixty-minute executive session.

CA$750 · five business days · remote · credited in full against a larger engagement within ninety days. Annual revenue optimization: CA$20,000 for 12 months, with scope agreed in writing.

Book the introductory call — 30 minutes, no charge

Tell me where revenue or profit is falling short and I will tell you honestly whether the Diagnostic is the right next step, or whether it is not.

The five days

Day 1

I read what you already have.

Twelve months of P&L, rooms or covers, rate and mix, payroll against volume, and your guest scores. No new reporting for your team to build. If something is missing I work with what exists rather than stopping the clock.

Day 2

I read the guest against the ledger.

Scores and comments are not a marketing report. Read next to the numbers, they show where money leaves the building — the shift, the department, the moment in the stay or the service where it goes.

Day 3

I separate cause from symptom.

Most underperformance shows up in three or four places at once and has one origin. Fixing the display costs money and changes nothing. This is the day the origin is found.

Day 4

I write the ninety-day plan.

The most material causes, in order of what they cost you. For each one: what to change, who owns it, what it should move, and how you will know within thirty days whether it is working.

Day 5

Sixty minutes, you and your decision-makers.

I present it, you argue with it, and we finish with a plan your team has agreed to rather than one that was delivered to them. The written report is yours to keep and to act on without me.

This is for you if

  • You own or run the business and can authorise a change.
  • Revenue or profit is behind where it should be and the reason is contested internally.
  • You have twelve months of data, even if it is imperfect.
  • You want the few causes that matter most, not a forty-page audit.

This is not for you if

  • You want a report to justify a decision already made.
  • You are looking for staffing, recruitment or a mystery-guest visit. Different work — ask me and I will say so.
  • You want someone on site. This engagement is remote by design; on-site mandates are quoted separately.
  • You want a number promised in advance. I will not do that, and neither should anyone else.

Why me

Over thirty years in the tourism, travel and hotel industry across four continents — Europe, Asia, Africa and North America — Hilton, Marriott, Radisson, Titanic, Swissôtel and Hyatt — including general manager roles carrying the full P&L. Cornell General Managers Program, 2015. My service career began in 1994 with PAG Catering in Istanbul, running corporate openings and private events.

The clearest proof is a single year, in numbers. In 2014, while I was general manager of Park Inn by Radisson Baku, the hotel was named The Best Hotel 2014 — Deliver Results by Carlson Rezidor, and beat all five of its targets that year.

The building changes; the discipline does not. The same reading works for a restaurant group, a catering operation, a spa or a club. Hotels are simply where the proof sits.

Start with the call, not the invoice

Thirty minutes, no charge, no preparation required. Bring the number that is bothering you. If the Diagnostic is not the right next step I will tell you on that call, and say what is.

Book the introductory call

Advisory only. Fees are quoted openly in advance. Contracted through Greenmountains Trade Ltd., Oakville, Ontario.